CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help!

Call us at +613 9696 2611 or send us an email at info@azzaro.com

FAQ

 
Payment

 

The secure online Payment is processed via PayPal.  It is not required to sign up for a PayPal account.
The credit card payments are processed by PayPal. A PayPal account is not required.
Azzaro does not store any credit card informations. 


Shipping Policy


We ship worldwide.

Delivery is via Australia Post

We do not ship to a Post Office box.

Shipping address cannot be changed once order(s) has been shipped.

As the registered couriers are third-party courier companies, we are unable to control their delivery time. The courier is also unable to ring you prior or during delivery.

If the delivery is to your home address, it is best to ensure someone is home to receive the goods. If not, we recommend using an alternative, like your work address for delivery.

If you are not home at the time of delivery additional delivery charges may apply.

Order cannot be cancelled once order has been shipped.

Shipping time may vary depending on your location, please allow 3 – 7 days for delivery in Australia.

 

Do you provide International delivery?
 

We ship worldwide.

Overseas Shipping charges are determined by packing size, weight and delivery location.
Email info@azzaro.com.au for quote on international shipping.

 

 

 

 

 
What is your returns policy?
 

Items should be returned new, unused, and with all designer garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.

Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.

Please email info@azzaro.com for any queries.

Shoes
All shoes must be tried on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted, and may be sent back to the customer.

Lingerie & Swimwear
Briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Returns may not be accepted if this strip has been removed or if items are soiled, and may be sent back to the customer.

Faulty goods
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability within 7 days of purchase. You will receive a full refund if the item cannot be repaired, replaced or is faulty. We won't refund if you have simply changed your mind.

Colors
We have made every effort to display as accurately as possible the colors of our products that appear on AZZARO. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.

For all faulty items outside of our Returns Policy, please contact info@azzaro.com

 

VIST OUR STORE

 

423 Clarendon Street

South Melbourne,

Australia 3205

+613 9696 2611

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